Policies / FAQ

Please provide at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours of your scheduled service are subject to 50% of the service cost.

We accept cash, check, or card (Visa, MasterCard, Amex, Discover), as well as Venmo. Payment is due at the time of service unless otherwise arranged.

Your peace of mind matters. We are fully licensed, bonded, and insured to protect both your home and our team.

Our mission is to deliver flawless service every time. If you are not fully satisfied, contact us within 24 hours and we will make it right.

Please ensure we have safe access to your home at the scheduled time. This may be through a key, code, or by being present. If we are unable to access your property, a cancellation fee may apply.

We provide all professional-grade cleaning products and equipment. If you prefer we use a specific product (eco-friendly or allergy-sensitive), please let us know in advance.

While rare, accidents can happen. Should something be damaged during service, we will notify you immediately and resolve the issue through our insurance if necessary.

Due to traffic and variable home sizes, we ask for a 30-minute arrival window before or after your scheduled time.

Not at all. Many of our clients provide a key or access code. Whatever you’re comfortable with, we’ll accommodate.

We simply ask that personal items are put away so our team can focus on detailed cleaning.

Yes, we love pets! Please let us know in advance so we can clean with their comfort and safety in mind.

Yes. Our team is trained to properly care for luxury materials without causing damage.

Both. Many of our clients schedule recurring services to maintain their home’s pristine condition.

Yes — we provide detailed deep cleans for moves, remodels, and real estate preparation.

We proudly serve Bend and the greater Central Oregon area.